Terms & Conditions of Avantara Global

Welcome to Avantara Global ("Company", "we", "us", or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Direct Seller", "Franchise Partner", "Customer", or "you") and Avantara Global, governing your access to and use of the website located at www.Avantaraglobal.com, mobile applications, customer dashboard, e-commerce marketplace, digital utility portals, and all associated services (collectively, the "Platform").

By accessing, browsing, registering for an account, purchasing products, utilizing utility services, or engaging as an independent direct seller or franchise affiliate, you acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms, our Privacy Policy, Refund & Cancellation Policy, Earnings & Risk Disclaimer, and any other policies referenced herein.

To create an account, purchase products, or join our network as an Independent Direct Seller or Franchisee, you must satisfy the following legal criteria:

• You must be at least 18 years of age (or the age of majority in your jurisdiction) and legally capable of entering into binding contracts under the Indian Contract Act, 1872.
• You must provide accurate, current, and complete information during registration, including your full legal name, valid mobile number, email address, PAN (Permanent Account Number), and Aadhaar/Govt-issued ID.
• You are strictly responsible for maintaining the confidentiality of your account credentials, login passwords, transaction PINs, and Two-Factor Authentication (2FA) codes.
• You agree to immediately notify Avantara Global at contact@avantaraglobal.com of any unauthorized access or breach of security.

Avantara Global reserves the absolute right to suspend, terminate, or refuse registration to any individual or entity that furnishes misleading, fraudulent, or counterfeit documentation during registration or KYC verification.

Avantara Global operates strictly in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (Direct Selling) Rules, 2021 issued by the Ministry of Consumer Affairs, Food and Public Distribution, Government of India.

Independent Direct Sellers are independent contractors and are strictly prohibited from:

• Promoting Avantara Global as an investment scheme, money-circulation scheme, "get-rich-quick" scheme, or pyramid scheme (strictly prohibited under Prize Chits and Money Circulation Schemes (Banning) Act, 1978).
• Making unauthorized representations, exaggerated earnings claims, or counterfeit product claims regarding efficacy or financial returns.
• Force-selling or encouraging inventory loading among new or subordinate team members.

Avantara Global manufactures, curates, and distributes high-quality consumer products spanning Health & Wellness, Personal Care, FMCG, Home Essentials, Fashion, and lifestyle goods through our official e-commerce store and authorized franchise marts.

• Pricing & Taxes: All product prices displayed on the Platform are in Indian National Rupees (INR) and include applicable Goods and Services Tax (GST) unless explicitly noted otherwise.
• Order Acceptance: Placement of an order represents an offer to purchase. Avantara Global reserves the right to accept, limit, or decline any order due to stock unavailability, pricing errors, or fraud detection flags.
• Shipping & Delivery: Delivery timelines provided at checkout are estimates. While we partner with tier-1 national logistics providers, delivery timelines may vary due to transit bottlenecks, weather conditions, or regional disruptions.
• Product Descriptions: We endeavor to display product colors, specifications, and packaging as accurately as possible. Slight manufacturing batch variations may occur without compromising product quality or authenticity.

Through our Aureva Gold portfolio, Avantara Global enables customers and members to purchase, accumulate, and redeem certified 24 Karat (99.9% / 99.99% purity) gold bullion and certified jewellery.

Avantara Global provides digital gateway access to utility services, including prepaid/postpaid mobile recharges, DTH top-ups, FASTag wallets, flight and hotel reservations, tour packages, astrology reports, and taxation services (GST / ITR / TDS filing).

• Operator & Carrier Dependencies: Utility transactions (such as telecom recharges and bill payments) rely on underlying telecom operators and the Bharat Bill Payment System (BBPS). Operator network downtimes or operator-side processing delays are outside the direct control of Avantara Global.
• Accuracy of User Inputs: You are solely responsible for inputting correct mobile numbers, consumer IDs, FASTag vehicle numbers, passenger details, and tax documentation. Avantara Global is not liable for transactions executed with inaccurate user inputs.
• Travel Bookings & Cancellations: Airline ticket, hotel room, and bus seat bookings are governed by individual carrier and property cancellation and refund rules in addition to Avantara Global's processing guidelines.

In strict compliance with Rule 5(1)(b) of the Consumer Protection (Direct Selling) Rules, 2021, Avantara Global provides a comprehensive Cooling-Off Period and consumer-friendly return policy:

For complete step-by-step instructions on claiming refunds, returning damaged goods, or warranty replacements, please review our detailed Refund, Cancellation & Shipping Policy.

All trademarks, service marks, trade names, logos, software codes, user interface designs, audio-visual materials, graphic illustrations, and marketing collateral displayed on the Platform are the exclusive intellectual property of Avantara Global or licensed third-party partners.

You are granted a limited, non-exclusive, revocable, and non-transferable license to access the Platform for personal consumer use or authorized distributor activities. You may not:

• Decompile, reverse-engineer, disassemble, or extract source code from our software systems or mobile applications.
• Use web scrapers, crawlers, robots, or automated scripts to extract platform data or member directories.
• Create unauthorized derivative works, clone websites, or reproduce promotional banners without prior written approval from our legal department.

No Guaranteed Income: Avantara Global does not promise, guarantee, or project specific earnings, incomes, profits, or financial success through its business opportunity or direct selling plan. Success depends entirely on individual effort, sales competence, leadership skills, dedication, and market demand.

Avantara Global reserves the right to immediately freeze, restrict, suspend, or terminate your account, distributor ID, or franchise privileges without prior liability if you:

• Violate any provision of these Terms, the Direct Seller Agreement, or the Code of Ethics.
• Engage in fraudulent transactions, identity theft, credit card chargeback misuse, or fake order placements.
• Attempt to recruit members into cross-competing or unauthorized pyramid schemes ("cross-sponsoring").
• Defame, harass, disparage, or commit acts detrimental to the reputation and goodwill of Avantara Global or fellow members.

Upon termination, all rights to commissions generated from fraudulent activities shall be forfeited, and outstanding balances may be offset against liabilities incurred.

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (Direct Selling) Rules, 2021, Avantara Global has appointed a designated Grievance Officer and established a transparent resolution protocol:

These Terms and all disputes arising hereunder shall be governed by, construed, and interpreted in accordance with the laws of the Republic of India, without regard to its conflict of law principles.