Refund, Cancellation & Shipping Policy

In strict compliance with Rule 5(1)(b) of the Consumer Protection (Direct Selling) Rules, 2021, Avantara Global provides a transparent, no-penalty Cooling-Off Period of 30 calendar days.

• Cooling-Off Payout: Full refund of product costs will be credited to the original bank account or payment method within 7 to 10 business days of product receipt and inspection.
• Zero Cancellation Deductions: No administrative fees or joining cancellation charges are levied.

Order cancellation requests depend on the shipment fulfillment stage:

To qualify for a replacement or monetary refund under standard return terms:

• The return request must be initiated within 7 days of delivery (or 30 days under the Direct Seller cooling-off clause).
• Items must be unused, unwashed, unaltered, and with all original brand tags, security seals, bar codes, and user manuals intact.
• The original tax invoice and warranty certificates must accompany the return parcel.
• Perishable items, opened personal care cosmetics, and unsealed dietary supplements are non-returnable for hygiene and health safety reasons unless delivered in damaged condition.

Due to continuous live market fluctuations on commodity exchanges (MCX), distinct conditions apply to Aureva Gold transactions:

Digital utility services and third-party bookings are subject to carrier-level processing:

• Successful Recharges: Successful telecom recharges, DTH top-ups, and FASTag recharges credited to operator networks are non-refundable.
• Failed / Dropped Transactions: If money is debited but the operator confirmation fails, the amount is automatically rolled back to your source account within 24 to 48 hours.
• Flight & Hotel Bookings: Cancellations and refunds are governed strictly by individual airline tariffs and hotel policies. Airline-credited refunds are remitted to you within 3-5 days of carrier processing.

Avantara Global ships products across India using leading express logistics partners:

Once your returned product is inspected at our warehouse and approved:

• Refunds are credited to the original source of payment (Credit Card, Debit Card, UPI, or Net Banking).
• For Cash-on-Delivery (COD) orders, refunds are credited directly to your verified bank account via IMPS/NEFT after bank detail confirmation.
• Refund processing typically reflects in your bank account within 5 to 7 working days.
• A formal GST Credit Note will be generated and emailed to your registered address.

In accordance with the Consumer Protection (Direct Selling) Rules, 2021, if an Independent Direct Seller elects to terminate their distributorship agreement with Avantara Global, the Company guarantees to buy back all marketable, unsold inventory purchased within the preceding 12 months.

The buy-back amount will be equal to the original purchase price minus applicable handling and freight charges, provided the products remain in resaleable condition with unbroken manufacturer packaging.