Grievance Redressal Policy

Avantara Global is dedicated to delivering fair, transparent, and prompt resolution of all consumer queries, distributor disputes, and service grievances.

This Grievance Redressal Policy is formulated strictly in accordance with Rule 5(5) and Rule 7 of the Consumer Protection (Direct Selling) Rules, 2021, the Consumer Protection Act, 2019, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

To ensure swift and fair resolution, Avantara Global follows a tiered escalation pathway:

In compliance with Rule 7(1) of the Consumer Protection (Direct Selling) Rules, 2021, the particulars of our appointed Grievance Officer are as follows:

To ensure expedited investigation of your grievance, please submit the following details:

• Your Full Name, Registered Mobile Number, and Member / User ID.
• Relevant Order Number, AWB tracking number, or Transaction Reference ID.
• A concise description of the dispute along with date and time of occurrence.
• Supporting evidence (e.g., invoices, parcel photos, unboxing video clips, bank statements).

Upon receipt, our automated system generates an official Reference Ticket Number (e.g., AVG-2026-XXXXX) sent via email and SMS within 48 hours for transparent tracking.

While we are committed to resolving all issues internally, consumers have the statutory right to escalate disputes to statutory consumer protection bodies: